Keeping water safe in limestone country

About

When you rely on a private water supply for your home drinking water then keeping that source flowing, the filtration equipment working, and the water safe to drink is non-negotiable.

The only problem is, sometimes Mother Nature isn’t on your side. That’s exactly the problem this customer had. A beautiful house, in the picturesque North Yorkshire hills, hides a secret. This is limestone country.

While that limestone adds to the natural beauty of the surrounding area, it can also cause real issues with a private water supply. Hard water can taste a little chalky but most of all it can put a strain on household appliances and the water supply equipment itself. Regular maintenance and testing is vital to reduce that hardness, prevent other nasties from getting through, and keep that water safe to use every single day.

So, what did we do?

What we did

Often, the solution I easier than you think: routine maintenance by a team of expert engineers, who turn up when you need them and get the right fix. And that’s exactly what we did for this customer.

A team of engineers, Karl and Matt in this case, arrive on site. While Karl gets to work servicing the water softener and checking it’s working properly, Matt changes the filter bowl. A new cartridge opened and fitted – no waiting around for parts.

Then a hardness test to check the fix has done the job. Finally a few more checks on the pressure vessel’s air charge and a quick recharge to keep it working as it should.

Conclusion

It sounds like a big job, but the whole visit takes 20–30 minutes. A quick turnaround means the customer can get on with his day.

A well-maintained softener, filter and system not only keep the water safe to drink but also help avoid more costly repairs when systems are neglected and issues with hardware begin to build. And the best part? The homeowner knows that their water is safe to drink.

At Springhill, we have more than 3,000 customers in the north of England and, while we deal with just about anything to do with private water supplies, from overseeing borehole drilling to homebuyer reports, regular servicing and maintenance is a big part of what we do, preventing small issues turning into big problems.

If you live in a property on a private water supply and are worried about the quality of your water or treatment equipment, get in touch to book your free survey and assessment.